We ship internationally via Canada Post and charge the actual cost of shipping.
Canada and United States
Shipping calculations for Canada and the United States are automated via Canada Post and hopefully accurate. However, should the shipping amount invoiced in the checkout process be higher than the real cost, a refund will be issued promptly for the difference.
Conversely, if the amount charged was underestimated by the system, we will be in touch with you prior to shipping to confirm that the additional cost is acceptable to you.
As rates are not automated for international orders, we ask that you contact us for an estimate. We will confirm that the amount is acceptable to you prior to shipping.
Custom, Duty Fees and Taxes
You are responsible for the payment of all applicable custom, duty fees and taxes.
Increase in Shipping Rates
Kindly note that we charge the Canada Post amount for shipping and as increases in rates are not within our control, they may be increased without advance notice.
We do our best to get all orders shipped out within 48 hours on business days Monday through Friday. Orders placed on the weekend may often take an extra day depending on the volume of orders received. Once a package has been handed over to the mail carrier, delays are no longer within our control. However, should you encounter abnormal delays, please contact us so we can look into the matter.